7game9 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

Privacy Policy

This Privacy Policy ("Policy") describes how 7game9 ("we", "us", "our", "the Operator", "the Platform") collects, processes, stores, and protects the personal information of users ("you", "your", "Data Subject") who access or use the 7game9 website and related services (collectively, "the Service").

7game9 is committed to protecting your privacy and processing your personal data responsibly, lawfully, and transparently. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an Account on 7game9 or continuing to use the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1. Data Controller Information

For the purposes of the Data Privacy Act of 2012, 7game9 acts as the Personal Information Controller (PIC) with respect to the personal data it collects from users of the Service. As the PIC, 7game9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and securely.

7game9 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Questions, concerns, and requests regarding data privacy may be directed to our Data Protection Officer (DPO) through the contact channels listed in Section 14 of this Policy.

2. Personal Data We Collect

7game9 collects the following categories of personal data from users of the Service:

2.1 Registration and Identity Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — you must be at least 21 years old);
• Residential address in the Philippines;
• Philippine mobile number;
• Email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copy of a valid Philippine government-issued ID (PhilSys National ID, Passport, Driver's License, UMID, SSS ID, PRC ID, or Postal ID);
• Selfie photograph holding the ID;
• Proof of address documentation (where requested);
• Source of funds documentation (for large deposit amounts, per AML requirements).

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction history;
• Payment method details (GCash mobile number, PayMaya account reference, bank account number — stored only to the extent required for transaction processing and AML compliance);
• Account balance history;
• Bonus and promotion redemption records.

2.4 Gaming Activity Data

• Game session history (games played, wagers placed, results, winnings);
• Sports betting activity and bet slip history;
• Bingo and live dealer game participation records;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session timestamps and login history;
• Cookies and similar tracking technology data (see Section 7).

2.6 Communications Data

• Live chat transcripts and support ticket content;
• Email correspondence with 7game9 support;
• Responses to surveys and promotional communications (where you have opted in).

3. How We Collect Your Data

7game9 collects personal data through the following means:

Collection Method	Data Collected
Account Registration	Name, date of birth, mobile number, email, address, password
KYC Submission	Government ID image, selfie photo, proof of address
Deposits & Withdrawals	Payment method details, transaction amounts, timestamps
Gameplay	Game history, wagers, outcomes, session duration
Browser / Device	IP address, device info, browser type, cookies
Support Interactions	Chat logs, email content, complaint records
Third-Party Verification	Identity verification results from KYC partners

4. Purposes of Data Processing

7game9 processes your personal data for the following specific, legitimate, and documented purposes:

1. Account Management: Creating, maintaining, and securing your 7game9 Account;
2. Identity and Age Verification: Confirming your identity and verifying that you are at least 21 years old, as required by PAGCOR regulations;
3. Transaction Processing: Processing your deposits, withdrawals, and bonus credits;
4. Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
5. Fraud Prevention and Security: Detecting, investigating, and preventing fraud, money laundering, multi-accounting, and other prohibited activities;
6. Customer Support: Responding to your queries, complaints, and support requests;
7. Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering self-exclusion and limit programs;
8. Service Improvement: Analyzing platform usage data (in anonymized or aggregated form) to improve the Service;
9. Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent or where permitted by applicable law;
10. Legal Claims: Establishing, exercising, or defending legal claims.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 7game9 relies on the following lawful bases for processing your personal data:

• Consent: For marketing communications and optional data processing activities where we have obtained your explicit consent. You may withdraw consent at any time by contacting support or updating your Account settings;
• Contractual Necessity: Processing required to fulfill our contractual obligations to you under the 7game9 Terms and Conditions — including account management, payment processing, and game provision;
• Legal Obligation: Processing necessary to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate Interests: Processing required for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your privacy rights.

6. Data Sharing and Disclosure

7game9 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only where necessary and proportionate:

6.1 Regulatory and Law Enforcement Authorities

7game9 is legally required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law, court order, or regulatory direction.

6.2 Service Providers and Processors

7game9 engages trusted third-party service providers who process personal data on our behalf as Personal Information Processors (PIPs). These include:

• KYC and identity verification technology providers;
• Payment processing partners (for GCash, PayMaya, and bank transfer facilitation);
• Game software providers (for live dealer and RNG game delivery — game session data only);
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Fraud detection and cybersecurity service providers.

All third-party processors are bound by contractual data processing agreements that require them to process personal data only as instructed by 7game9, maintain appropriate security measures, and comply with the Data Privacy Act.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of 7game9's business or assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms before the transfer takes effect.

7. Cookies and Tracking Technologies

The 7game9 website uses cookies and similar tracking technologies to deliver, maintain, and improve the Service. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, authentication, security, fraud prevention	Session / up to 30 days
Functional	Remembering your preferences, language settings, game lobby layout	Up to 12 months
Analytical	Understanding how users navigate the platform (aggregated, non-identifiable)	Up to 24 months
Marketing	Tailoring promotional content within the 7game9 platform (consent required)	Up to 12 months

Strictly Necessary cookies cannot be disabled without affecting the functionality of the Service. You can manage your cookie preferences for Functional, Analytical, and Marketing cookies through your Account settings or your browser's cookie management controls.

8. Data Retention

7game9 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account and Identity Data: Retained for the duration of your Account and for a minimum of 5 years after Account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act;
• KYC Documents: Retained for a minimum of 5 years from the date of last transaction, per AMLA requirements;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Gaming Activity Records: Retained for the duration of your Account and 3 years after Account closure;
• Support Communications: Retained for 2 years from the date of last interaction, unless a longer period is required for dispute resolution;
• Marketing Consent Records: Retained for the duration of your consent plus 1 year for accountability purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 7game9's data disposal procedures.

9. Data Security

7game9 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the 7game9 platform is encrypted using industry-standard TLS protocols;
• Password Hashing: Account passwords are stored using one-way cryptographic hashing — 7game9 cannot retrieve your plaintext password;
• Access Controls: Personal data is accessible only to 7game9 personnel and processors who have a legitimate need for access, subject to role-based access controls;
• KYC Document Security: Identity documents are stored in an encrypted, access-controlled environment with audit logging of all access events;
• Payment Data Security: Payment processing is handled by certified third-party processors — 7game9 does not store full payment card numbers or GCash PINs;
• Security Monitoring: 7game9 conducts ongoing security monitoring, vulnerability assessments, and incident response planning;
• Data Breach Procedures: In the event of a personal data breach, 7game9 will notify the National Privacy Commission and affected users in accordance with the timelines prescribed by the Data Privacy Act.

While 7game9 takes data security seriously and uses industry-standard protections, no online platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for using the Service on a secure network.

10. Your Data Privacy Rights

As a Data Subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7game9:

To exercise any of these rights, please contact 7game9's Data Protection Officer via the channels listed in Section 14. We will respond to all verified requests within 15 business days, as required by the Data Privacy Act's Implementing Rules and Regulations. We may need to verify your identity before processing certain requests.

Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain under PAGCOR or AMLA requirements.

11. Children's Privacy and Age Restriction

12. Cross-Border Data Transfers

7game9 is a Philippine-operated platform and processes most personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC technology partners, and game software providers — may be based outside the Philippines and may process personal data in their respective jurisdictions.

Where personal data is transferred outside the Philippines, 7game9 ensures that appropriate safeguards are in place, including:

• Binding contractual clauses (data processing agreements) that impose data protection standards equivalent to those required under Philippine law;
• Transfers only to countries or organizations that have been assessed as providing an adequate level of data protection;
• Specific security and confidentiality obligations placed on recipient processors.

You may request information about specific cross-border transfers affecting your personal data by contacting our Data Protection Officer.

13. Changes to This Privacy Policy

7game9 may update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this document;
• Post a prominent notice on the 7game9 website;
• Send a notification to the email address registered on your Account for material changes that affect your rights.

We encourage you to review this Privacy Policy periodically. Your continued use of the 7game9 Service following the publication of any updated Policy constitutes your acknowledgment of the changes. If you do not agree to the revised Policy, you should cease using the Service and may request Account closure.

14. Contact — Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 7game9, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — please include "Data Privacy Request" in your subject line for prioritized handling;
• Live Chat: Available 24/7 directly on the 7game9 platform — identify yourself as submitting a data privacy request;
• Response Time: 7game9 will acknowledge all data privacy requests within 3 business days and provide a substantive response within 15 business days of identity verification.

If you are not satisfied with 7game9's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), the independent government body responsible for administering and implementing the Data Privacy Act of 2012.