7game9 Terms & Conditions — Your Agreement with Our Online Casino Platform

Terms and Conditions of Use

Welcome to 7game9. These Terms and Conditions ("Terms", "Agreement") are a legal agreement between you ("User", "Player", "you", "your") and 7game9 ("we", "us", "our", "the Platform", "the Operator") governing your access to and use of the 7game9 website, mobile applications, and all associated services (collectively, "the Service").

7game9 is an online casino and sports betting platform licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal gaming account created by the User on the 7game9 platform.
• "Balance" means the total funds available in the User's Account, including deposited funds and any winnings, but excluding bonus funds subject to wagering requirements.
• "Bonus" means any promotional credit, free bet, free spin, or other promotional offer provided by 7game9 to the User.
• "Deposit" means any transfer of funds from the User to their 7game9 Account via an approved payment method.
• "Game" means any casino game, slot, live dealer table, bingo game, sports betting market, or other gambling product available on the 7game9 platform.
• "KYC" means Know Your Customer — the identity verification process required by PAGCOR regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority governing gaming operations in the Philippines.
• "RNG" means Random Number Generator — the certified algorithm that ensures random and fair outcomes in non-live casino games.
• "Withdrawal" means any transfer of funds from the User's 7game9 Account to their designated payment method.

2. Acceptance of Terms

By registering an Account on 7game9, you expressly acknowledge that:

1. You have read and understood these Terms in their entirety;
2. You agree to be legally bound by these Terms and all policies referenced herein;
3. You consent to receive communications from 7game9 via email, SMS, or in-platform notifications;
4. You are solely responsible for ensuring that your use of 7game9 complies with all applicable laws in your jurisdiction;
5. You understand that 7game9 may amend these Terms at any time, and continued use of the Service constitutes acceptance of any such amendments.

3. Eligibility and Age Requirement

Use of the 7game9 platform is subject to strict eligibility requirements. By registering an Account, you represent and warrant that:

Additionally, you represent and warrant that:

• You are a legal resident of the Philippines or are physically located within the Philippines at the time of Account registration and gameplay;
• You are legally capable of entering into binding contracts under Philippine law;
• You are not currently self-excluded from gambling activities on 7game9 or any other PAGCOR-regulated platform;
• All information provided during registration is accurate, current, and complete;
• You will immediately notify 7game9 of any changes to your registration information;
• You are acting solely on your own behalf and not on behalf of any third party;
• The funds you deposit into your 7game9 Account are not derived from illegal or unauthorized sources;
• You have not been convicted of any criminal offense related to fraud, money laundering, or gambling.

4. Account Registration and Verification

4.1 Account Creation

To access the full range of 7game9 services, you must register an Account. Registration requires you to provide:

• Your full legal name (as it appears on your government-issued ID);
• A valid Philippine mobile number;
• A valid email address;
• Your date of birth (to verify you are 21 years of age or older);
• A secure password meeting 7game9's password requirements;
• Your residential address within the Philippines.

You may only register one Account per person, per household, per IP address, and per payment method. The creation of multiple Accounts ("multi-accounting") is strictly prohibited and will result in immediate closure of all related Accounts and forfeiture of all balances and winnings.

4.2 KYC Verification

In compliance with PAGCOR regulations and Philippine anti-money laundering laws, 7game9 is required to verify the identity of all Account holders. You must complete the KYC (Know Your Customer) verification process before you can withdraw funds from your Account.

KYC verification requires you to submit:

• A clear, color photograph or scan of a valid Philippine government-issued ID (PhilSys National ID, Passport, Driver's License, UMID, SSS ID, PRC ID, or Postal ID);
• A selfie photograph of yourself holding the same ID, with your face and the ID clearly visible;
• Proof of address (if requested by 7game9's compliance team).

7game9 reserves the right to request additional documentation at any time to verify your identity, age, payment method ownership, or compliance with these Terms. Failure to provide requested documentation within the specified timeframe may result in temporary or permanent Account suspension.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You must:

• Choose a strong, unique password that is not used on any other website or service;
• Never share your password with any third party, including 7game9 support staff (who will never ask for your password);
• Log out of your Account after each session, especially when using a shared or public device;
• Immediately notify 7game9 if you suspect any unauthorized access to your Account.

7game9 is not liable for any loss or damage arising from unauthorized Account access due to your failure to maintain adequate security. All activity conducted through your Account will be deemed to have been authorized by you.

5. Deposits, Withdrawals, and Payment Processing

5.1 Deposits

You may fund your 7game9 Account using any of the payment methods listed in the Cashier section of the platform. Currently accepted payment methods include GCash, PayMaya, bank transfer (BPI, BDO, Metrobank, and other Philippine banks), and online banking.

The minimum deposit amount is ₱100. There is no maximum deposit limit unless otherwise specified by your payment provider or imposed by 7game9 for regulatory or risk management purposes.

All deposits are processed in Philippine Peso (PHP). Deposits made via GCash or PayMaya are typically credited to your Account within 30 seconds. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing time.

5.2 Withdrawals

You may request a withdrawal of your available Balance at any time, subject to the following conditions:

• Your Account must be fully verified (KYC complete);
• The withdrawal amount must meet the minimum withdrawal threshold of ₱100;
• Any active bonus wagering requirements must be fulfilled before withdrawing associated funds;
• You must withdraw to a payment method registered in your own name;
• 7game9 reserves the right to request additional verification before processing large or unusual withdrawal requests.

Withdrawal processing times vary by payment method:

• GCash / PayMaya: 5–15 minutes for fully verified Accounts;
• Bank Transfer: 1–3 business days, depending on your bank;
• Manual Review: Withdrawals flagged for manual review may take up to 72 hours.

7game9 does not charge withdrawal fees. However, third-party payment processors or banks may impose their own fees, which are beyond 7game9's control.

5.3 Anti-Money Laundering (AML) Compliance

7game9 is committed to preventing money laundering and terrorist financing. In compliance with Philippine AML laws, 7game9 reserves the right to:

• Request source of funds documentation for large deposits;
• Delay or refuse withdrawals pending the completion of AML verification;
• Report suspicious transactions to PAGCOR and relevant Philippine authorities;
• Close Accounts that exhibit patterns consistent with money laundering activity.

Deposit Turnover Requirement: To prevent 7game9 from being used as a money transfer service, all deposited funds must be wagered at least once (1x turnover) before withdrawal. This is a standard industry practice and a regulatory requirement.

6. Bonuses, Promotions, and Wagering Requirements

6.1 Bonus Terms

7game9 may offer Bonuses and promotional offers to Users from time to time. All Bonuses are subject to specific Terms and Conditions which will be communicated at the time the Bonus is offered. By accepting a Bonus, you agree to be bound by those terms.

Unless otherwise stated, Bonuses are su bject to the following general conditions:

• Bonuses are only available to eligible registered Users who have completed KYC verification;
• Only one Bonus may be active per Account at any time, unless otherwise specified;
• Bonuses cannot be transferred, exchanged for cash, or combined with other promotional offers unless explicitly stated;
• Wagering requirements must be completed within the validity period specified for each Bonus;
• 7game9 reserves the right to withdraw any Bonus if there is evidence of abuse, fraud, or violation of these Terms;
• Free Spins winnings may be subject to a maximum cashout limit as specified per promotion;
• Bonuses are intended for recreational use only and are not a reliable source of income.

6.2 Wagering Requirements

Wagering requirements specify the number of times a Bonus amount must be wagered before associated winnings can be withdrawn. For example, a ₱500 Bonus with a 20x wagering requirement must be wagered ₱10,000 in qualifying games before any winnings derived from that Bonus become withdrawable.

Different games contribute differently to wagering requirements. Slots typically contribute 100%, while table games (baccarat, roulette, blackjack) may contribute a lower percentage as specified in the applicable promotion terms. Wagers placed on sports betting markets generally do not contribute to casino Bonus wagering requirements unless specifically stated.

7. Gameplay Rules and Fair Play

7.1 RNG and Game Fairness

All non-live casino games on 7game9 — including slots, fishing games, and instant-win titles — operate using a certified Random Number Generator (RNG). RNG certification is conducted by independent third-party testing laboratories accredited by recognized international gaming authorities. The RNG ensures that all game outcomes are statistically random and are not influenced by any party, including 7game9, game providers, or other players.

Live dealer games use physical dealing equipment and are streamed in real time under controlled conditions. 7game9 does not operate live dealer studios directly; live games are provided by certified third-party game studios whose operations are independently audited.

7.2 Sports Betting Rules

Sports betting markets on 7game9 are subject to specific sporting event rules and market-level terms. Key general sports betting conditions include:

• Bets are only settled once the relevant sporting event has been officially concluded or a specific market outcome determined;
• 7game9 reserves the right to void any bet affected by a technical error, data feed error, or incorrect odds posting;
• In-play (live) bets are accepted at 7game9's sole discretion and may be suspended or refused during any stage of a sporting event;
• Maximum payout limits apply per market and per event as specified in the Sportsbook section;
• 7game9 may void bets on markets that have been subject to confirmed match-fixing or sporting integrity violations.

7.3 Malfunctions

In the event of a technical malfunction, system error, or connectivity failure during gameplay, 7game9 reserves the right to void the affected game round and refund the wager amount to the User's Account. This applies to both casino games and sports betting markets. 7game9's decision regarding malfunction resolution is final. Malfunction voids all pays and plays.

8. Responsible Gaming

7game9 is committed to promoting responsible gambling among all of our players. We recognize that gambling can become harmful for some individuals, and we provide a suite of tools to help players maintain control over their gambling activity.

If you believe that you or someone you know may have a gambling problem, we strongly encourage you to use 7game9's responsible gaming tools available in your Account settings. You may also contact 7game9's support team directly to activate any restriction — our team is trained to assist with these requests without judgment.

7game9 is required by PAGCOR to maintain a responsible gaming program. We enforce the 21+ minimum age requirement absolutely, train our support staff to identify problem gambling behavior, and cooperate with PAGCOR's responsible gaming initiatives and player protection programs.

9. Prohibited Activities

The following activities are strictly prohibited on the 7game9 platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of all balances and winnings, and referral to appropriate law enforcement authorities:

• Registering more than one Account per person;
• Providing false, inaccurate, or misleading information during registration or KYC;
• Using another person's identity or payment method without their express consent;
• Using automated tools, bots, scripts, or algorithms to interact with the platform;
• Engaging in any form of collusion with other players;
• Exploiting software bugs, glitches, or vulnerabilities for financial gain;
• Engaging in money laundering, fraud, or any other criminal activity through the platform;
• Attempting to reverse-engineer, copy, or otherwise access 7game9's proprietary software or source code;
• Abusing promotional offers through multi-accounting, fake registration, or coordinated Bonus abuse;
• Using a VPN, proxy, or other method to circumvent geographic restrictions;
• Gambling on behalf of a third party or as part of any commercial gambling arrangement;
• Placing bets on markets where you have insider knowledge that constitutes a criminal offense.

10. Account Suspension, Closure, and Termination

10.1 Suspension by 7game9

7game9 reserves the right, at its sole discretion, to suspend or permanently close any Account at any time and for any reason, including but not limited to:

• Breach of any provision of these Terms;
• Suspicion of fraudulent activity, money laundering, or other illegal conduct;
• Failure to complete KYC verification within the required timeframe;
• Chargebacks or disputed transactions filed by the User with their payment provider;
• Evidence or reasonable suspicion of problem gambling behavior, particularly where the User is at risk of harm;
• Court order or instruction from PAGCOR or another regulatory authority.

Upon suspension pending investigation, 7game9 may temporarily freeze the Account Balance. If the investigation concludes that no violation occurred, the Account will be reinstated and the Balance released. If a violation is confirmed, 7game9 may forfeit the Balance to the extent permitted by applicable law and regulatory requirements.

10.2 Voluntary Account Closure

You may request to close your 7game9 Account at any time by contacting our support team. Before closure, you may withdraw any remaining eligible Balance. Accounts closed voluntarily may be reopened subject to re-verification, unless the Account was closed as part of a self-exclusion program, in which case the applicable cooling-off period must expire first.

11. Intellectual Property, Limitation of Liability, and Disclaimers

11.1 Intellectual Property

All content on the 7game9 platform — including but not limited to text, graphics, logos, game interfaces, software, and trademarks — is the property of 7game9 or its licensed content providers and is protected under Philippine intellectual property law. You may not copy, reproduce, distribute, or create derivative works from any 7game9 content without express written permission.

11.2 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 7game9's total liability to you for any claim arising out of or relating to your use of the Service shall not exceed the total amount deposited by you in the twelve (12) months preceding the relevant claim.

7game9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from:

• Your inability to access or use the Service;
• Any interruption or cessation of Service transmission;
• Any bugs, viruses, or malicious code transmitted through the Service;
• Any errors or omissions in game results or displayed odds;
• Internet connectivity issues on the User's end.

11.3 Disclaimer of Warranties

The 7game9 Service is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. 7game9 does not warrant that the Service will be uninterrupted, error-free, completely secure, or free from technical faults. While 7game9 uses industry-standard security measures to protect the platform and User data, no online service can guarantee absolute security.

12. Governing Law and Dispute Resolution

These Terms and all matters arising out of or relating to them shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any formal legal proceedings, you must first attempt to resolve any dispute by contacting 7game9's customer support team in writing. 7game9 will use reasonable efforts to resolve valid complaints within 10 business days. If the matter remains unresolved, you may escalate the complaint to PAGCOR's dispute resolution process as applicable under current PAGCOR regulatory guidelines.

13. Amendments to These Terms

7game9 reserves the right to amend, update, or modify these Terms at any time. We will notify registered Users of material changes via email notification to the address registered on the Account, and/or by posting a prominent notice on the 7game9 website prior to the change taking effect.

Your continued use of the 7game9 Service following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must cease using the Service and may request Account closure and withdrawal of any remaining Balance.

We recommend that you review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent amendments were made.

14. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, you may contact 7game9 through the following channels:

• Live Chat: Available 24/7 directly through the 7game9 platform — the fastest way to reach our support team;
• Email: [email protected] — responses within 24 hours;
• Support Hours: 24/7 for live chat; email monitored during Philippine business hours (8:00 AM – 10:00 PM PHT) with responses within one business day.

Our support agents are Filipino-speaking and are equipped to handle account-related, technical, and compliance inquiries. Please have your registered Account email and name ready when contacting support.